# CBMDC 462 - automated telephony call routing solution

> A sourced UK public sector contract award published by City of Bradford Metropolitan District Council.

## Key facts

- Buyer: [City of Bradford Metropolitan District Council](/buyers/city-of-bradford-metropolitan-district-council/contract-awards)
- Supplier: [NETCALL TECHNOLOGY LTD](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £41,252
- Tender value: £70,000
- Award date: 9 March 2026
- Published: 12 March 2026
- Contract start: 1 April 2026
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: e571ec99-6617-4a09-adea-46cf7f437933-888237
- OCID: ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d

## Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning\. Used in the contact centre for external calls\. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e571ec99-6617-4a09-adea-46cf7f437933-888237)