# LDS OUT OF HOURS HELPDESK SERVICE PROVISION/RES/PRO/2021

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [OPEN UNIVERSITY\(THE\)](/buyers/open-university-the/contract-awards)
- Tender value: £400,000
- Published: 16 December 2021
- Planned start: 13 April 2022
- Planned end: 12 April 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 76784692-86e5-45c3-b554-022545b76e39-494495
- OCID: ocds-b5fd17-bf480025-b928-4439-86a2-58b49ed2ca7f

## Description

The Open University \(OU\) is seeking a partner to support the Student Computing and Distribution Helpdesk \(SCDHD\) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays\. The OU would categorise this as Out of hours \(OOH\) activity\. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier\. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time\. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU\. Documents are available for free, full and unrestricted access at the following link: https://in-tendhost\.co\.uk/openuniversity

## Related contract awards

- [Renewal of Estates Management Software Licenses \(Planon\)](/contracts/ocds-b5fd17-43952482-f976-4df6-8a8c-208e003f37fc): OPEN UNIVERSITY\(THE\)
- [Cloudflare Advanced Application Security Services](/contracts/ocds-b5fd17-4efad9dd-0244-473a-b72f-b6bd2852991e): OPEN UNIVERSITY\(THE\)
- [Palo Alto 5250 Renewal](/contracts/ocds-b5fd17-8a02ecde-5dce-4966-aa95-542cc83803b7): OPEN UNIVERSITY\(THE\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/76784692-86e5-45c3-b554-022545b76e39-494495)