# CWC23106 - Omnichannel Solution

> A sourced UK public sector contract award published by Wolverhampton City Council.

## Key facts

- Buyer: [Wolverhampton City Council](/buyers/wolverhampton-city-council/contract-awards)
- Supplier: [Charterhouse Voice & Data Limited](/suppliers/charterhouse-voice-data/public-sector-contract-awards)
- Award value: £2,476,924
- Tender value: £2,476,924
- Award date: 23 January 2024
- Published: 24 April 2024
- Contract start: 28 March 2024
- Contract end: 27 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997
- OCID: ocds-b5fd17-be1e7d80-c519-4be4-a0a4-8911b20b7bba

## Description

Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services\. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media\. Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team \(a combination of Children's and Adults\), Wolverhampton Homes and West Midlands Pension Fund\. The contract has been awarded for an initial period of 3 years with an option to extend for 2 \+ 1 \+ 1 years\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997)