# Enforcement Operations Services Agreement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: [Capita Business Services Limited,](/contract-winners/capita-business-services/public-sector-contract-awards)
- Award value: £213,333,333
- Tender value: £213,333,333
- Award date: 13 December 2014
- Published: 2 December 2020
- Contract start: 26 September 2016
- Contract end: 25 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 52cecd6d-8899-43d2-b63b-69ecc1575ed7-397673
- OCID: ocds-b5fd17-be0dff9f-1e91-4886-b06a-8d805a052cb3

## Description

The contract covers Enforcement operations including IT and other services described below, to support its current road user charging schemes \(including Congestion Charging\) and potential future road and infrastructure charging schemes\. LOT 2 - Enforcement Operations\. This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT system\(s\), on-going continuous operation, and support and maintenance of the system\(s\) constructed\. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators\. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices \(PCNs\) and the operation of a contact centre that will manage customer payments, queries, representations and appeals\. These and other related support services will relate to the Congestion Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52cecd6d-8899-43d2-b63b-69ecc1575ed7-397673)