# CCA Platinum Membership 2022

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVSA - Driver and Vehicle Standards Agency](/buyers/dvsa-driver-and-vehicle-standards-agency/contract-awards)
- Contract winner: CCA Global Ltd
- Award value: £14,995
- Tender value: £14,995
- Award date: 9 March 2022
- Published: 30 March 2022
- Contract start: 1 April 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa-523162
- OCID: ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b

## Description

This is a yearly subscription: Each year, DVSA's Customer Service Centre's key target is CCA accreditation\. Having platinum membership helps DVSA work with key companies both in the private and public sector to achieving excellence within the customer contact business\. Other public sector organisations enjoying success through the membership include DVLA and HMRC\. CCA offer development, help and advice in deploying new channels with the business - for example web chat, an area that DVSA is exploring currently\. CCA offer support and contacts that can help people through new software/innovation, an example being the new software DVSA has invested in, of which a key element\.

## Related contract awards

- [Software Licences and Maintenance Support](/contracts/ocds-b5fd17-8f533ec2-f58c-4a83-a644-fc2726e99d1b): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-a8e4106b-c9ac-4a72-9965-5c7c996e74bf): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-aa51f2f6-c71b-4fc6-91e5-2b530e4a5c97): DVSA - Driver and Vehicle Standards Agency
- [CCA Platinum Membership 2025-26](/contracts/ocds-b5fd17-d23b871d-452c-4d31-a054-8fc0c4ff0224): DVSA - Driver and Vehicle Standards Agency
- [CCA Platinum Membership 2024-25](/contracts/ocds-b5fd17-c82e4980-a121-4ac9-9ddf-c6521871ba46): DVSA - Driver and Vehicle Standards Agency
- [DVLA contact centre accreditation and membership](/contracts/ocds-b5fd17-eb4369ef-3a28-4392-a7b3-941d53f59056): DVLA - Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa-523162)