# Transactional Customer Feedback Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Lancashire Borough Council](/buyers/west-lancashire-borough-council/contract-awards)
- Contract winner: Voicescapes Ltd
- Award value: £0
- Tender value: £71,800
- Award date: 21 June 2024
- Published: 10 October 2024
- Contract start: 24 June 2024
- Contract end: 23 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: a6aff867-e8db-4d2a-9294-9383339d969b-793020
- OCID: ocds-b5fd17-bd3004a3-b4da-457d-9ab2-feae27fa9ebd

## Description

Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction\. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer\.

## Related contract awards

- [Park Pool - Feasibility Studies](/contracts/ocds-b5fd17-79cdb959-5204-466b-9a55-61a14e245cde): West Lancashire Borough Council
- [Asbestos Surveys](/contracts/ocds-b5fd17-fcfdccdb-23a6-4c61-b3d3-74310d865bcc): West Lancashire Borough Council
- [Fire Risk Assessment Consutlant](/contracts/ocds-b5fd17-717494e1-678f-4c18-97cd-86b95fd4d093): West Lancashire Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a6aff867-e8db-4d2a-9294-9383339d969b-793020)