# GB-Norwich: Customer experience hub

> A sourced UK public sector contract award published by Flagship Housing Group.

## Key facts

- Buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Supplier: [TTEC Consulting \(UK\) Limited](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £31,120
- Tender value: £31,120
- Award date: 20 March 2024
- Published: 24 September 2024
- Contract start: 27 March 2024
- Contract end: 26 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: c612bf57-0f04-4548-9d1b-296c6fd09bc8-787876
- OCID: ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239

## Description

Consultancy services - contact centre discovery and proof of concept

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8) — Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e) — Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868) — Flagship Housing Group
- [Domestic Appliances for Hopestead - Award Notice](/contracts/ocds-b5fd17-ee29ae9c-f5d3-4868-aebd-33608f9389e5) — Flagship Housing Group
- [Telephony Modernisation](/contracts/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1) — Wirral Borough Council
- [Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation](/contracts/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca) — SUFFOLK COUNTY COUNCIL
- [Microsoft Dynamics 365 Contact Centre Telephony Programme](/contracts/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca) — SUFFOLK COUNTY COUNCIL
- [Contact Centre Support](/contracts/ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce) — COVENTRY CITY COUNCIL
- [Impact Evaluation of Consumer Regulation Reforms](/contracts/ocds-b5fd17-f6d71bd4-9676-48dc-8dab-9fb662b42a3c) — Regulator of Social Housing
- [T520: Fundamentals of Groundwater Modelling](/contracts/ocds-b5fd17-9535604d-cb7b-43f0-887f-5d917398c266) — Defra Commercial
- [T519: LNAPL Site Conceptualisation and Management](/contracts/ocds-b5fd17-0ba677bf-d16a-4ba7-90b7-235b3aff32b8) — Defra Commercial
- [DHSC Data Transformation Programme](/contracts/ocds-b5fd17-87a962e5-5689-4c89-aafd-6ad14acabc9f) — Department of Health and Social Care \(DHSC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c612bf57-0f04-4548-9d1b-296c6fd09bc8-787876)