# Senior Consultant on Consumer Policy

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: ofwat
- Contract winner: [EQUINITI LIMITED](/contract-winners/equiniti/public-sector-contract-awards)
- Award value: £29,700
- Tender value: £29,700
- Award date: 14 October 2019
- Published: 26 November 2019
- Contract start: 15 October 2019
- Contract end: 14 January 2020
- Stage: awarded
- Procurement category: services
- Notice ID: c530a064-463d-4dea-8dc5-12de3d4b9211-328497
- OCID: ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62

## Description

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat\. The consultant will support the development of an approach and strategy for Ofwat aimed at: - Improving the support provided to vulnerable customers in the water sector; - Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and - Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors\. The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will: - Form the basis of our response to the Public Accounts Committee \(PAC\) by December; - Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and - Help shape ongoing engagement with other stakeholders, including: -other regulators through the UK Regulators Network \(UKRN\) work programme; -other regulators working on the PAC response; -Ofgem on a bilateral basis; and -the Consumer Council for Water \(CCW\) and other consumer groups\.

## Related contract awards

- [Pensions Subject Matter Experts](/contracts/ocds-b5fd17-5da6d59b-d741-425e-b24e-d51d5422878d): NHS Business Services Authority
- [Pensions External Support - McCloud](/contracts/ocds-b5fd17-ad4b8420-35bc-46e9-934d-915d9d824b66): NHS BSA
- [Business Improvement Call-off Lot 2 Business Analyst](/contracts/ocds-b5fd17-dd4c48d7-1746-44ff-af14-65e21c0b6fd8): Water Services Regulation Authority \(Ofwat\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c530a064-463d-4dea-8dc5-12de3d4b9211-328497)