# Back Office System for English National Concessionary Travel Scheme

> A sourced UK public sector contract award published by North Yorkshire Council.

## Key facts

- Buyer: [North Yorkshire Council](/buyers/the-north-yorkshire-council/contract-awards)
- Supplier: [UNICARD LIMITED](/suppliers/unicard/public-sector-contract-awards)
- Award value: £600,000
- Tender value: £600,000
- Award date: 7 October 2024
- Published: 18 October 2024
- Contract start: 7 October 2024
- Contract end: 6 October 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 7c1927b9-78a9-47fd-af33-31f9774324d5-795272
- OCID: ocds-b5fd17-bb90c9c1-8161-4b4b-81f6-4c7a8abf82ba

## Description

The provision of a back-office system for The North Yorkshire Council and The Council of the City of York including customer web portal, customer record management, card bureau managed service, and for The North Yorkshire Council only, Host Operator Processing System\. Call-off contract from CCS framework RM1557\.13 G-Cloud 13\. One 12-month optional extension available from 7 October 2027 - 6 October 2028\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7c1927b9-78a9-47fd-af33-31f9774324d5-795272)
