# Continuance of an existing service \(eCase\)

> A sourced UK public sector contract award published by H M REVENUE &amp; CUSTOMS.

## Key facts

- Buyer: [H M REVENUE &amp; CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [Fivium Ltd](/suppliers/fivium/public-sector-contract-awards)
- Award value: £1,898,262
- Tender value: £2,531,016
- Award date: 25 January 2024
- Published: 18 March 2025
- Contract start: 19 January 2024
- Contract end: 18 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: d6c73378-e525-4585-bbdf-42c81a05ca89-832980
- OCID: ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3

## Description

Procurement of eCase, a case management system to help HMRC manage Freedom of Information requests \(FOI\) and Subject Access Requests \(SAR\) \.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89-832980)
