# FCDO Centralised Telephony Operator Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Foreign Commonwealth and Development Office](/buyers/foreign-commonwealth-and-development-office/contract-awards)
- Contract winner: Foundever GB LTD
- Award value: £2,550,000
- Tender value: £2,550,000
- Award date: 5 June 2025
- Published: 6 June 2025
- Contract start: 26 May 2025
- Contract end: 25 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 2ceacd08-b6d4-4fff-8972-115c0c726d47-848554
- OCID: ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e

## Description

Provision of centralised telephony operator services for the Foreign, Commonwealth & Development Office \(FCDO\), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number\.

## Related contract awards

- [Payroll service for the British Embassy Budapest](/contracts/ocds-b5fd17-a634f9c6-1fce-4b7c-a787-c63daefe9303): Foreign Commonwealth and Development Office
- [Managed Ground Transport Services for Major Events and Diplomatic Services](/contracts/ocds-b5fd17-a96d6858-edc1-436f-ace7-dfeeed5c02ed): Foreign Commonwealth and Development Office
- [CCS PM and Design Ottawa Residence Refurbishment](/contracts/ocds-b5fd17-aa02200c-8536-4bd8-84de-c09ae6df781b): Foreign Commonwealth and Development Office
- [GB-London: CON-22-159 Contingency Contact Centre](/contracts/ocds-b5fd17-5e8f0b5f-8bf2-48ae-b2e6-5e0c1daf2bb6): Financial Conduct Authority
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22): Home Office
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2ceacd08-b6d4-4fff-8972-115c0c726d47-848554)