# Complaints Case Management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Wolverhampton City Council](/buyers/wolverhampton-city-council/contract-awards)
- Contract winner: [CIVICA UK LIMITED](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £98,500
- Tender value: £98,500
- Award date: 14 March 2023
- Published: 3 April 2023
- Contract start: 27 March 2023
- Contract end: 26 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: df905a54-87a6-4abf-bbb8-fe7718d541fb-631275
- OCID: ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef

## Description

Complaints case management for managing the Council's corporate, Social Care, Local Government Social Care Ombudsman \(LGSCO\) and Housing Ombudsman complaints\.

## Related contract awards

- [CWC26153-BCT A456 Consultation Support](/contracts/ocds-b5fd17-b0e72ffb-c516-4297-8f27-9ac8ade0e38a): Wolverhampton City Council
- [CWC25130 - Debt Recovery and Management Systems Mini Competition \(NEPO Legal Services\)](/contracts/ocds-b5fd17-8a9ded34-603b-482b-b65a-372c7f95fa8f): Wolverhampton City Council
- [CWC26063 - BCT A4168 Priory Road OBC](/contracts/ocds-b5fd17-578eba77-3adc-4eb2-9d35-fb7a884f611f): Wolverhampton City Council
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/df905a54-87a6-4abf-bbb8-fe7718d541fb-631275)