# Out of Hours Call Handling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Guinness Partnership Ltd](/buyers/the-guinness-partnership-ltd/contract-awards)
- Contract winner: [Orbis Protect Ltd](/contract-winners/orbis-protect/public-sector-contract-awards)
- Award value: £593,500
- Tender value: £810,000
- Award date: 20 January 2020
- Published: 19 February 2020
- Contract start: 28 March 2020
- Contract end: 27 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 24b23174-3b1c-49c9-9929-8b5ae9560cfb-344760
- OCID: ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722

## Description

The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time\. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required\. Further details can be found in the procurement documents\. Additional information: Expressions of Interest requests are activated through the Proactis Housing Procurement portal www\.housingprocurement\.com\. The procurement documents are available through the Proactis Housing Procurement portal www\.housingprocurement\.com\.

## Related contract awards

- [Legal Services Framework](/contracts/ocds-b5fd17-2efb4c4f-2d9e-44c9-9726-38a0e8d23424): The Guinness Partnership Ltd
- [Grounds Maintenance Services & Tree Works](/contracts/ocds-b5fd17-90425108-d3d3-4e8d-9a92-ad63197b91a7): The Guinness Partnership Ltd
- [Bulk Waste Removal Services](/contracts/ocds-b5fd17-2191dfc6-6a58-4b92-9979-d40c20a33a46): The Guinness Partnership Ltd
- [PS&EW L4\.4 RA Aug26 - St Leger Homes of Doncaster - awarded](/contracts/ocds-b5fd17-976efab6-f0e6-43c0-b761-fce7872e0564): NORTHERN HOUSING CONSORTIUM LIMITED
- [Dry out Services](/contracts/ocds-b5fd17-0462014b-476c-429a-94de-7aa6f680137b): WALSALL HOUSING GROUP LIMITED
- [GB-Norwich: Void Property Cleaning and Clearing Services](/contracts/ocds-b5fd17-16a3ed65-6dae-4b01-987a-5be788a10b6b): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb-344760)