# Contact Centre as a Service \(CCaaS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Contract winner: [MAINTEL EUROPE LIMITED](/contract-winners/maintel-europe/public-sector-contract-awards)
- Award value: £995,135
- Tender value: £995,135
- Award date: 24 February 2025
- Published: 28 February 2025
- Contract start: 3 February 2025
- Contract end: 2 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: c83341c9-2753-4ebd-abec-c53a1c88fbd4-831203
- OCID: ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c

## Description

Invest in a Contact Centre as a Service \(CCaaS\) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications\.

## Related contract awards

- [MCA Laptop Restock Aug 2026](/contracts/ocds-b5fd17-e715655d-b61c-421e-87f5-55c219d1ce85): MCA - Maritime and Coastguard Agency
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- [MyMCA UK Maritime Services Portal Development](/contracts/ocds-b5fd17-ba4c58ed-3186-4afa-8b23-5294ce4719c1): MCA - Maritime and Coastguard Agency
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- [BT445 - Cisco Breakfix contract](/contracts/ocds-b5fd17-899abd0b-b9f9-423c-a3c4-d1a3482e1916): Westminster City Council
- [Local Area Network \(LAN\) Support & Services](/contracts/ocds-b5fd17-7dc97a39-7dc3-48a9-b65e-720354a1a0a3): Kent & Medway Town Fire Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c83341c9-2753-4ebd-abec-c53a1c88fbd4-831203)