Contract award record
Pre Tender Market testing: Customer Views
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award valueNot disclosed
- StartCompleted
- EndCompleted
Work description
Customer feedback in Plus Dane is currently collected in a number of ways including end of process surveys carried out either by a third party or by Plus Dane staff, through a large scale STAR survey or one off consultations.
Plus Dane is interested in hearing from providers on their approaches to collecting customer feedback, to allow us to consider a new approach and methodology to understanding the customer experience following receipt of services