# Telephone Based Customer Surveying for Connexus

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Connexus Housing Limited
- Contract winner: [Iff Research](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £29,576
- Tender value: £30,000
- Award date: 27 November 2020
- Published: 27 November 2020
- Contract start: 1 January 2021
- Contract end: 31 December 2021
- Stage: awarded
- Procurement category: services
- Notice ID: ff3a77ca-f277-4120-988f-ce05286018a8-396842
- OCID: ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2

## Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive \(via File Transfer Protocol, or FTP\) weekly and monthly CSV \(or other excel format\) datasets of customers requiring customer surveys\. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact\. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal\. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying\. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey\. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data\. Information on pre- and post-survey scripts, questions, scales and routing will be provided\.

## Related contract awards

- [Insurance Brokerage and Associated Services](/contracts/ocds-b5fd17-48c3e2e2-c977-420e-97b6-48e1ff6dfdac): Connexus Housing Limited
- [PQQ Connexus Design, website and printing services](/contracts/ocds-b5fd17-9ec2b8d5-38b9-42a9-ae2a-8505d98c541c): Connexus Housing Limited
- [Sewage Treatment Plant Maintenance for Connexus](/contracts/ocds-b5fd17-0f767f09-78e9-4448-8806-10328b18d093): Connexus Housing Limited
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8-396842)