# Shared Channels Experience Outcome Based Digital Services

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Capgemini](/suppliers/capgemini/public-sector-contract-awards)
- Award value: £4,900,000
- Tender value: £4,900,000
- Award date: 1 April 2022
- Published: 1 April 2022
- Contract start: 1 April 2022
- Contract end: 30 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 4b43e4b6-262a-4270-99dc-50f264de556e-524115
- OCID: ocds-b5fd17-b443c7c7-e5e2-4d5e-a23f-45bbeb5fd641

## Description

This contract will help define and deliver a number of agreed packages of work across Shared Channels Experience &amp; Customer Experience, working within the strategy and high level service design set by DWP\. It will deliver outcomes and products utilising agile development practices that meet DWP's staff, citizen and agent needs\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4b43e4b6-262a-4270-99dc-50f264de556e-524115)
