# Developing and launching Customer Service Standards and improving network occupancy capability

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Arup](/contract-winners/arup/public-sector-contract-awards)
- Award value: £382,033
- Tender value: £382,033
- Award date: 4 October 2018
- Published: 4 October 2018
- Contract start: 4 October 2018
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: d36a1dda-c756-4fa0-b937-9b374fe77d7c-244379
- OCID: ocds-b5fd17-b3517c32-f7ae-489f-bf84-5611fd357b3e

## Description

The headline objective is to deliver improvements in the practice of delivering the Network Management Duty which requires consistent and effective policy, processes, guidance and systems/data handling knowledge and positive challenge to ensure high standards of planning and real-time roadworks and network activity information\. The task requires an evaluation of our present performance in this regard, delivery of changes and solutions and embedment across those teams tasked with these functions\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d36a1dda-c756-4fa0-b937-9b374fe77d7c-244379)