Award of Framework Agreement for the Procurement of Court Reporting and Transcription (CRT) Services

The Ministry of Justice (hereafter the Authority) has awarded a Framework Agreement for the procurement of the following Court Reporting and Transcription Services (CRT) on behalf of HM Courts & Tribunals Service (HMCTS):

a. Off-site Transcription Services (OTS) which involves the Court recordings being sent to the relevant supplier where they produce the transcription services based on the contracted service level timeframe.

b. Attendance-based Transcription Services (ATS) comprises stenographers or loggers attending the Court proceeding and then later producing the transcript to the contracted timescales.

c. Real-time Transcription Services (RTS) involves temporarily supplying equipment and production of near-instantaneous transcriptions of proceedings on site.

The Information Assurance and Security requirements included:

- Compliance against Cabinet Office standards for providing ICT services to Her Majesty's Government (HMG) or equivalent

- All Her Majesty's Courts and Tribunals Service (HMCTS) data accessed, obtained or processed will not be processed or accessed from outside of the UK.