# AMCV 331 - Telecare Managed Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Shropshire Council](/buyers/shropshire-council/contract-awards)
- Contract winner: [Tunstall Healthcare \(UK\) Limited](/contract-winners/tunstall-healthcare-uk/public-sector-contract-awards)
- Award value: £240,000
- Tender value: £240,000
- Award date: 13 November 2024
- Published: 20 December 2024
- Contract start: 14 November 2024
- Contract end: 13 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: c8c05d1c-7481-4ec2-9fcc-0e311653096c-812751
- OCID: ocds-b5fd17-b26f9e0f-2833-4765-9271-f088f9412b9c

## Description

This is an award notice for AMCV 331 - Telecare Managed Services under the  Technologies for Independent Living \(TIL\) Telecare/Telehealth - FW0126  framework, Lot 6\. Services the Supplier is to deliver: • Manage the full contract, including liaising with the Customer as required • Facilitate the scheduled review meetings\. • Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer\. • Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user\. The service provision will include: • Installation, deinstallation, fault management of equipment and peripherals • Call monitoring • Disaster recovery • Reprogramming \(where required\) • Reporting • Review and development of continuous improvement activities

## Related contract awards

- [DMCV 025 - The Supply of Bar Supplies to Theatre Severn](/contracts/ocds-b5fd17-329d4101-41a6-4dd8-b4ef-a5d2893c6616): Shropshire Council
- [PMCV 028 - Public Health Nursing Service](/contracts/ocds-b5fd17-cef579f8-4ff5-4ab6-955f-1fd8609e7d7f): Shropshire Council
- [Mental Health Supported Living - My Place](/contracts/ocds-b5fd17-9e6cb3e0-40db-4e1d-820b-66e68f098964): Shropshire Council
- [TEL L3\.2 DA Apr26 - Progress Housing Group - awarded](/contracts/ocds-b5fd17-ac9d9465-bcd3-4c09-9d4d-ce9a505deb76): NORTHERN HOUSING CONSORTIUM LIMITED
- [TEL L1 DA Jul26 Tunstall - Mole Valley District Council - awarded](/contracts/ocds-b5fd17-ea2a0cc4-66f9-4d0a-a87c-8f03da50269a): NORTHERN HOUSING CONSORTIUM LIMITED
- [Telecare](/contracts/ocds-b5fd17-cf7441ca-ea55-4e12-823e-22e5bdeddae5): Leeds City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c8c05d1c-7481-4ec2-9fcc-0e311653096c-812751)