Contract award record
AMCV 331 - Telecare Managed Services
Notice details
- Published
- Category
- services
- Buyer region
- Not specified
- Source
- View official notice
Public buyer and contract winner
Award value£240,000
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6.
Services the Supplier is to deliver: • Manage the full contract, including liaising with the Customer as required • Facilitate the scheduled review meetings. • Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer. • Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user.
The service provision will include: • Installation, deinstallation, fault management of equipment and peripherals • Call monitoring • Disaster recovery • Reprogramming (where required) • Reporting • Review and development of continuous improvement activities