# Low Code Customer Experience Platform \(Cloud Based\)

> A sourced UK public-sector contract award published by EU SUPPLY LIMITED.

## Key facts

- Public buyer: [EU SUPPLY LIMITED](/buyers/eu-supply-limited/contract-awards)
- Contract winner: [Netcall Technology Limited](/contract-winners/netcall-technology/public-sector-contract-awards)
- Award value: £2,500,000
- Tender value: £2,500,000
- Award date: 14 August 2024
- Published: 12 September 2024
- Contract start: 15 August 2024
- Contract end: 14 August 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 0308d4b9-72aa-4c18-9aba-02acc5339397-784855
- OCID: ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2

## Description

The City of Doncaster Council \(the Council\) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access\. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract\. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations\.

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- [ENHT - Patient Engagement Portal \(PEP\)](/contracts/ocds-b5fd17-95e2f39d-476f-4479-aac7-391fe8d090df): East and North Hertfordshire NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397-784855)