# CRM Software Subscriptions, User Support and Technical Services

> A sourced UK public sector contract award published by The Planning Inspectorate.

## Key facts

- Buyer: [The Planning Inspectorate](/buyers/the-planning-inspectorate/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £200,241
- Tender value: £200,241
- Award date: 15 July 2025
- Published: 14 August 2025
- Contract start: 19 July 2025
- Contract end: 18 July 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 78d6c67f-c1cb-4857-a2ba-dcd212774a3c-859092
- OCID: ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a

## Description

G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/78d6c67f-c1cb-4857-a2ba-dcd212774a3c-859092)