# Warm Home Discount Scheme - helpline procurement

> A sourced UK public-sector contract award published by Department for Business, Energy & Industrial Strategy.

## Key facts

- Public buyer: Department for Business, Energy & Industrial Strategy
- Contract winner: [Serco](/contract-winners/serco/public-sector-contract-awards)
- Award value: £1,574,109
- Tender value: £1,574,109
- Award date: 1 March 2023
- Published: 21 March 2023
- Contract start: 5 December 2022
- Contract end: 31 October 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 9e181314-5b5e-4d43-b14b-ae311c03b9c3-626369
- OCID: ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d

## Description

Provision of Outsourced Contact Centre and Business Services

## Related contract awards

- [GOTT: RFQ for Public Sector Founder Equity and Rewards to Innovators](/contracts/ocds-b5fd17-c18499b0-0382-42fe-838c-046a6b9983f4): Department for Business, Energy & Industrial Strategy
- [IBM SPSS and Planning Analytical Licenses and Support](/contracts/ocds-b5fd17-04cd2ec6-46ec-4ffd-88be-792ab95f80d6): Department for Business, Energy & Industrial Strategy
- [FSO Executive Search Agency](/contracts/ocds-b5fd17-22f58ce2-7ad2-418f-a3ef-c1f7f74a74a4): Department for Business, Energy & Industrial Strategy
- [A Call Off Contract from the Prison Education Dynamic Purchasing System for the provision of Storytelling for learners at HMP Risley](/contracts/ocds-b5fd17-fab1ef8c-de85-4bf9-a57a-b5d5fd3fb68f): Ministry of Justice
- [A Call Off Contract from the Prison Education Dynamic Purchasing System for the provision of Digital Storytime for learners at HMP Buckley Hall](/contracts/ocds-b5fd17-3e9107da-2c6c-4317-98df-3e9f2fc91d7f): Ministry of Justice
- [Provision of Contact Centre Services for The Single Service Centre SERCO Contract](/contracts/ocds-b5fd17-73f7267d-d27c-4d27-85ba-7d07009c7cef): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9e181314-5b5e-4d43-b14b-ae311c03b9c3-626369)