# Provision of the Green Deal Ombudsman and Investigation Services

> A sourced UK public sector contract award published by Department for Business, Energy & Industrial Strategy \(BEIS\).

## Key facts

- Buyer: Department for Business, Energy & Industrial Strategy \(BEIS\)
- Supplier: The Ombudsman Services Limited
- Award value: £330
- Tender value: £330
- Award date: 24 May 2017
- Published: 23 July 2017
- Contract start: 14 June 2017
- Contract end: 13 June 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 245606a1-73de-4d47-a3e7-dfda016a4b3a-161625
- OCID: ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062

## Description

The Department for Business Energy & Industrial Strategy \(BEIS\) is looking for a contractor to administer the Green Deal \(GD\) Ombudsman and Investigation Service \(OIS\) from 14 June 2017\. The GD was launched in January 2013 as a framework under which consumers could take out 'pay as you save' loans for energy efficiency and microgeneration measures installed on their property\. These loans are repaid over the lifetime of the measure through the electricity bill\. Responsibility for the loan repayments passes to future occupiers of the property\. The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/245606a1-73de-4d47-a3e7-dfda016a4b3a-161625)