# Cloud Unified Communications Solution \(UCaaS\)

> A sourced UK public sector contract award published by Southway Housing Trust.

## Key facts

- Buyer: Southway Housing Trust
- Tender value: £1
- Published: 4 March 2022
- Contract start: 16 May 2022
- Contract end: 31 October 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e-515831
- OCID: ocds-b5fd17-af28783e-e30d-4417-be5b-71e2fd43936b

## Description

Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal\. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3\. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost\. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022\. NOTE: Value of the Procurement is unknown at this stage\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e-515831)