# COVID-19 Vaccination Helpline - Call Handling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Contract winner: HGS UK Ltd
- Award value: £13,600,000
- Tender value: £13,600,000
- Award date: 9 February 2021
- Published: 18 March 2021
- Contract start: 1 March 2021
- Contract end: 30 June 2021
- Stage: awarded
- Procurement category: services
- Notice ID: a0f93969-b158-45f0-b7b9-163cc65c0b43-421519
- OCID: ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e

## Description

The COVID-19 Vaccination Helpline \(CVH\) is a telephony-based service that facilitates the booking of vaccine appointments for callers who are in receipt of a letter stating their eligibility for a vaccine\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a0f93969-b158-45f0-b7b9-163cc65c0b43-421519)