# Freshservice - ITSM Service Desk Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norfolk and Norwich University Hospitals NHS Foundation Trust](/buyers/norfolk-and-norwich-university-hospitals-nhs-foundation-trust/contract-awards)
- Contract winner: [Freshworks Technologies UK Limited](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £75,648
- Tender value: £75,648
- Award date: 2 August 2024
- Published: 29 August 2024
- Contract start: 30 July 2024
- Contract end: 30 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 28ed0553-3cde-4885-948e-a9b7c2dfda0a-781293
- OCID: ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5

## Description

IT Service Desk software solution\. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities\. Freshservice is device agnostic and available via Android/iOS apps\.

## Related contract awards

- [Molnlycke - Biogel Pricing agreement](/contracts/ocds-b5fd17-b5bdd73b-1a84-4912-b30c-89247b117c33): Norfolk and Norwich University Hospitals NHS Foundation Trust
- [Beagle Orthopaedics Orthotic Consumables](/contracts/ocds-b5fd17-91dd0cbe-ed58-4736-ba6b-61538302a95f): Norfolk and Norwich University Hospitals NHS Foundation Trust
- [Knee Surgery consumables](/contracts/ocds-b5fd17-5d1f39f7-4438-40dc-a829-22f048c195f3): Norfolk and Norwich University Hospitals NHS Foundation Trust
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Regional Operations Centre \(East\) Incident Management Software renewal 2024/25](/contracts/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/28ed0553-3cde-4885-948e-a9b7c2dfda0a-781293)