# Provision and Support of an IT Service Desk Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [ROYAL BERKSHIRE FIRE & RESCUE SERVICE](/buyers/royal-berkshire-fire-rescue-service/contract-awards)
- Published: 8 December 2016
- Planned start: 1 March 2017
- Planned end: 28 February 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: 1d8323d9-4e1f-48f2-bb05-2e71fc144c4f-120315
- OCID: ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57

## Description

Royal Berkshire Fire Authority \(the "Authority"\) is seeking to award a Contract for the provision of a new IT Service Desk\. The Authority currently uses a version of Spiceworks, which is no longer under support\. The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice\. The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations\. It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters\. The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service\. Additional information: Please apply through the IN-TEND portal if you are not registered on the site, you will need to do this\. The link is https://in-tendhost\.co\.uk/rbfrs-bmkfrs/aspx/Home

## Related contract awards

- [Microsoft Licenses and Related Services](/contracts/ocds-b5fd17-b4bea73f-fcc2-41e4-8f3b-6e9c8d24f0a2): Royal Berkshire Fire & Rescue Service
- [Operational Fire Fighter Apprenticeship Programme](/contracts/ocds-b5fd17-75389802-cf40-4a21-a4f6-371ea0d69ad1): Royal Berkshire Fire & Rescue Service
- [Purchase of New Fiat Vans](/contracts/ocds-b5fd17-2c392e2c-944d-458e-a5f3-17b5618ec367): Royal Berkshire Fire & Rescue Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f-120315)