# Provision of Continuity of Service for Customer Experience Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [Qualtrics, LLC](/contract-winners/qualtrics-llc/public-sector-contract-awards)
- Award value: £50,000
- Tender value: £50,000
- Award date: 28 September 2022
- Published: 14 November 2022
- Contract start: 3 October 2022
- Contract end: 2 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: be215e0c-049b-483e-ae17-c6f7a9abc948-579972
- OCID: ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec

## Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate\. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user exper

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [Provision of Customer Experience Platform](/contracts/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be): Government Commercial Agency
- [Qualtrics - Cloud Professional](/contracts/ocds-b5fd17-ab455afb-453e-4f6b-89b7-b8c79ee77613): UNIVERSITY OF THE WEST OF ENGLAND
- [Provision of Survey Software](/contracts/ocds-b5fd17-c169fd58-e382-4042-840c-d63bd52ac334): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/be215e0c-049b-483e-ae17-c6f7a9abc948-579972)