# iCasework case management for councillors

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Islington](/buyers/london-borough-of-islington/contract-awards)
- Contract winner: [Civica UK Limited](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £59,375
- Tender value: £59,375
- Award date: 16 June 2022
- Published: 6 March 2024
- Contract start: 31 March 2022
- Contract end: 31 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 232a1550-79ee-45af-acc1-0441a5b8b2bb-729740
- OCID: ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e

## Description

Purchase and Implementation of Civica iCasework councillor case management system on request of Chief Executive\. System will enable Councillors to log and track cases from members of the public and follow up with relevant internal departments to bring to successful resolution\. Additional reporting features will enable the Council to easily identify problematic service areas, or ward specific issues to enable improved forward planning and engagement with its residents\.

## Related contract awards

- [Arboricultural services - Tree planting and post planting maintenance](/contracts/ocds-b5fd17-6a377aaf-fd63-4ba7-b707-450e2bf3f5e1): London Borough Of Islington
- [Arboricultural services - Tree planting and post planting maintenance](/contracts/ocds-b5fd17-41d735f9-e33e-4f20-9ead-1e527c7bea3a): London Borough Of Islington
- [Arboricultural services - Tree planting and post planting maintenance](/contracts/ocds-b5fd17-126bb42d-2e5c-42e5-a116-4886ec0d7124): London Borough Of Islington
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb-729740)