# Revenues and Benefits Telephone Information Service

> A sourced UK public sector contract award published by Guildford Borough Council.

## Key facts

- Buyer: [Guildford Borough Council](/buyers/guildford-borough-council/contract-awards)
- Supplier: [INFORM COMMUNICATIONS LTD](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £26,401
- Tender value: £26,401
- Award date: 25 April 2023
- Published: 9 August 2023
- Contract start: 14 June 2023
- Contract end: 13 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: a6740808-0d8d-4dee-848d-d85f4ab17106-670628
- OCID: ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525

## Description

24/7/365 specialist IVR \(interactive voice response\) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us\. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours\.

## Related contract awards

- [New Depot - Workshop & MOT Bay Equipment Supply - AWARD](/contracts/ocds-b5fd17-1b3a63b1-0171-49c3-ad0a-d1064a9f1706) — Guildford Borough Council
- [Weyside Urban Village - Reptile Translocation - AWARD](/contracts/ocds-b5fd17-20f86f93-d74e-4291-b3d5-7844691b094a) — Guildford Borough Council
- [Night Security/Patrols for Car Park \[GBC\] - AWARD](/contracts/ocds-b5fd17-3a9f936b-2ce4-4194-b7c9-21971f38339a) — Guildford Borough Council
- [Managed Services for Temporary Agency Resources](/contracts/ocds-b5fd17-f4877954-4c99-4923-a9d7-a8f721b983b0) — Guildford Borough Council
- [Awarded - Supply of Automated Telephony and Additional Services](/contracts/ocds-b5fd17-e21a534d-01ec-45bd-9aee-86a29ee83c6e) — North Hertfordshire District Council
- [Provision of Automated Intelligent enabled Telephony and Searchbot Service](/contracts/ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d) — Hull City Council
- [Call Handling](/contracts/ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5) — WEST DORSET DISTRICT COUNCIL
- [Impact Evaluation of Consumer Regulation Reforms](/contracts/ocds-b5fd17-f6d71bd4-9676-48dc-8dab-9fb662b42a3c) — Regulator of Social Housing
- [T520: Fundamentals of Groundwater Modelling](/contracts/ocds-b5fd17-9535604d-cb7b-43f0-887f-5d917398c266) — Defra Commercial
- [T519: LNAPL Site Conceptualisation and Management](/contracts/ocds-b5fd17-0ba677bf-d16a-4ba7-90b7-235b3aff32b8) — Defra Commercial
- [DHSC Data Transformation Programme](/contracts/ocds-b5fd17-87a962e5-5689-4c89-aafd-6ad14acabc9f) — Department of Health and Social Care \(DHSC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106-670628)