# Contract Award - Case management System for Information Requests and Complaints

> A sourced UK public sector contract award published by Buckinghamshire Council.

## Key facts

- Buyer: [Buckinghamshire Council](/buyers/buckinghamshire-council/contract-awards)
- Supplier: Respond Group Ltd \(trading as Aptean\)
- Award value: £36,000
- Tender value: £36,000
- Award date: 8 February 2021
- Published: 16 February 2021
- Contract start: 19 February 2021
- Contract end: 18 February 2022
- Stage: awarded
- Procurement category: services
- Notice ID: ae255478-2211-4083-86e2-c20d3f9fda87-413437
- OCID: ocds-b5fd17-aa278eb6-636b-481e-8fb0-7b994f387943

## Description

Award Notice for a case management system for customer information requests and complaints\.

## Related contract awards

- [Kingsbrook Secondary School Phase 2 - 8 FE Extension - Contractor - DN700556](/contracts/ocds-b5fd17-b46845e6-ccc0-402f-8295-5b72c913f59d) — Buckinghamshire Council
- [Hampden Fields Primary School 3FE - Principal Contractor DN793213](/contracts/ocds-b5fd17-82f6c942-b4aa-43c7-b80e-9582c264cd76) — Buckinghamshire Council
- [Chalfont St Giles Junior School](/contracts/ocds-b5fd17-be157243-8b6e-4077-8a10-7adbceb85037) — Buckinghamshire Council
- [William Harding School](/contracts/ocds-b5fd17-155ce11c-04f8-419e-91e0-115e8e58f855) — Buckinghamshire Council
- [SaaS Respond - Corporate Complaints solution](/contracts/ocds-b5fd17-c0b2ef2e-6c12-4721-aec1-61aa33fde0b8) — City of Bradford Metropolitan District Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ae255478-2211-4083-86e2-c20d3f9fda87-413437)
