# Call ticketing system for EMSS

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicestershire County Council](/buyers/leicestershire-county-council/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £342,640
- Tender value: £342,640
- Award date: 11 February 2021
- Published: 3 August 2021
- Contract start: 12 February 2021
- Contract end: 11 February 2023
- Stage: awarded
- Procurement category: services
- Notice ID: bb7b1039-d84b-4967-b353-e509dad30b7d-457300
- OCID: ocds-b5fd17-a7915023-21ef-45ef-8eb8-d5b6f34ce001

## Description

Direct award by G-Cloud 12 Call-Off Contract Call off Ref: CPU 4430/RM1557\.12 An omnichannel call ticketing service for East Midlands Shared Services\.

## Related contract awards

- [SEN20511-SEN-TAXI-Glenfield Primary School](/contracts/ocds-b5fd17-e85efe50-f101-4802-8bf9-dbdeb88fcb49): Leicestershire County Council
- [SEN20480-SEN-TAXI-Leicester Therapeutic School](/contracts/ocds-b5fd17-b7148f21-7d6d-486f-8b62-7ad1fae1c2f3): Leicestershire County Council
- [S211-Mainstream Taxi- Ratby Primary](/contracts/ocds-b5fd17-48f94f88-4967-4af0-82f9-0051136d6b66): Leicestershire County Council
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bb7b1039-d84b-4967-b353-e509dad30b7d-457300)