# Award of Telephony Support and maintenance

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NORTH TYNESIDE COUNCIL](/buyers/north-tyneside-council/contract-awards)
- Contract winner: [Maintel Europe Ltd](/contract-winners/maintel-europe/public-sector-contract-awards)
- Award value: £0
- Tender value: £48,500
- Award date: 22 March 2017
- Published: 7 August 2018
- Contract start: 1 April 2018
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 5dbab5dc-55d6-437d-98c8-6516f27103a3-233199
- OCID: ocds-b5fd17-a771fcf9-c76c-4a73-b2a2-e13939d9f592

## Description

AWARD ONLY OF:- Support and maintenance for the Authority's Telephony in particular with SIP migration which is a change to the provision of the telephone lines to NTC\. We currently have 180 Featurenet 1000 phone lines, 120 into Quadrant and 60 into Killingworth which carry all of NTC's phone calls\. BT's Featurenet 1000 will be end of life in 2020 so in advance of this the Authority is migrating to SIP\. The current Featurenet contract includes line rentals plus call\. SIP trunking is the service that's in the fast process of replacing ISDN lines\. It's a telephony service that's IP-based, which means you can conjoin voice and data services in order to make your business' telecoms more economically efficient\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5dbab5dc-55d6-437d-98c8-6516f27103a3-233199)