# DWP Omnichannel Feasibility and Discovery

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [IBM](/suppliers/ibm/public-sector-contract-awards)
- Award value: £267,939
- Tender value: £267,939
- Award date: 23 December 2021
- Published: 21 March 2022
- Contract start: 23 December 2021
- Contract end: 4 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: a7884de8-37f9-4c40-b6ed-73e9cf9dad5f-520124
- OCID: ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7

## Description

Discovery around how we track customers across our existing channels and what should this look like for the future\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f-520124)