# ​​Generative AI for customer contact - Live Trials​

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEFRA](/buyers/defra/contract-awards)
- Contract winner: [Methods Business and Digital Technology Ltd\.](/contract-winners/methods-business-and-digital-technology/public-sector-contract-awards)
- Award value: £405,400
- Tender value: £405,400
- Award date: 23 January 2026
- Published: 23 January 2026
- Contract start: 26 January 2026
- Contract end: 12 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 016fd124-31f6-41f7-94cc-6db8974eb6a4-880502
- OCID: ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802

## Description

Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing\. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/016fd124-31f6-41f7-94cc-6db8974eb6a4-880502)