# Call Centre Solution

> A sourced UK public sector contract award published by Southern Housing.

## Key facts

- Buyer: [Southern Housing](/buyers/southern-housing/contract-awards)
- Supplier: [8x8 UK Limited](/suppliers/8x8-uk/public-sector-contract-awards)
- Award value: £1,941,906
- Tender value: £1,941,906
- Award date: 29 March 2024
- Published: 25 June 2024
- Contract start: 2 December 2024
- Contract end: 1 December 2029
- Stage: awarded
- Procurement category: services
- Notice ID: c27704df-b075-47c2-b437-f08a98f44de1-762072
- OCID: ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d

## Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues\. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience\. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period\.

## Related contract awards

- [Southern Housing, May26, C17&19 -MD Clean LOT3](/contracts/ocds-b5fd17-81d433e9-1cf4-4061-91c4-950bd9983124) — Southern Housing
- [Southern Housing, May26, C17&19 - Four Corners Cleaning LOT5](/contracts/ocds-b5fd17-fcec7fd4-cf5b-48a4-b618-15b8aaf03794) — Southern Housing
- [Southern Housing, May26, C17&19 - Cleanscapes LOT4](/contracts/ocds-b5fd17-f14dba60-c4d7-427f-b24f-a82c57d2f074) — Southern Housing
- [HALA Legal Services Framework](/contracts/ocds-b5fd17-f440a2bb-51c8-4170-9cae-f3bbc0b9b3d8) — Southern Housing
- [Student Services Contact Cloud Centre \(2026- 2029\)](/contracts/ocds-b5fd17-1cf306aa-81ff-4c2e-84c5-496795383905) — University of Bristol
- [Contact Centre Telephony](/contracts/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb) — Lichfield District Council
- [Virtual Call Handling Software Licenses](/contracts/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57) — Cabinet Office
- [IBCA Contact Centre Communications Platform \(8x8\)](/contracts/ocds-b5fd17-500e478d-9735-4c19-a336-36014665618e) — Cabinet Office
- [Cycle Training Services](/contracts/ocds-b5fd17-725a2693-bd9b-4e2c-89c8-9b807c5ad4c2) — London Borough of Southwark
- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534) — STUDENT LOANS COMPANY LIMITED
- [EPR Implementation Delivery Partner - Business Change Services](/contracts/ocds-b5fd17-4cb101a3-0ebf-4a2e-a25b-2ae3c8ad35a1) — United Lincolnshire Teaching Hospitals NHS Trust
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1-762072)