# Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Savings & Investments](/buyers/national-savings-investments/contract-awards)
- Contract winner: Mapa International Ltd
- Award value: £66,000
- Tender value: £70,000
- Award date: 4 September 2019
- Published: 4 October 2019
- Contract start: 7 October 2019
- Contract end: 6 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: d7bcf6cf-382f-4254-8f92-4ef3d53fbbec-317783
- OCID: ocds-b5fd17-a4bbc2e7-1085-4f53-b24e-d52f90a6a073

## Description

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector\. For the purposes of this tender, NS&I requires the following services: - Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I\. - Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I\. - Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight\. - NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights\. - Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I\. - NS&I require the supplier to have a secured online platform containing a library of all reports and insights\. - NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage\. The supplier should be able to provide monitoring over an extensive list of competitors' within the UK and globally\. - Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise\. Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year\. The indicative budget for this requirement is £210,000 \(excluding VAT\) over three years\. To download the tender documentation and register your interest please visit the NS&I portal: https://uk\.eu-supply\.com/app/rfq/rwlentrance\_s\.asp?PID=29350&B=NSANDI\. Please note the deadline for submission of tenderers' responses is Midday, 19 August 2019\. Additional information: For further information and to download the tender documentation, please visit the NS&I e-sourcing portal: https://nsandi\.eu-supply\.com/login\.asp?B=NSANDI\. Any questions relating to this tender must be submitted via the portal: https://nsandi\.eu-supply\.com/login\.asp?B=NSANDI\. Please note the deadline for submission of responses is Midday, 19th August 2019\.

## Related contract awards

- [Brand Agency](/contracts/ocds-b5fd17-1d153351-d49e-4a3a-b291-295b25a7d334): National Savings & Investments
- [Regulatory Equivalency Review](/contracts/ocds-b5fd17-fd3bdf79-b573-4522-be14-fdc086552f2a): National Savings & Investments
- [Legal Services](/contracts/ocds-b5fd17-b08a4ddf-4a87-4fd6-98ff-a4ab6a0d7ea5): National Savings & Investments

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d7bcf6cf-382f-4254-8f92-4ef3d53fbbec-317783)