# Provision of Market Research Services for Home Office Customer Services

> A sourced UK public-sector contract award published by Crown Commercial Service.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [WALNUT UNLIMITED LTD](/contract-winners/walnut-unlimited/public-sector-contract-awards)
- Award value: £646,400
- Tender value: £646,400
- Award date: 1 February 2024
- Published: 15 February 2024
- Contract start: 1 March 2024
- Contract end: 28 February 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 66d8021a-8a3f-4132-938c-d9a4433fdbce-723756
- OCID: ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c

## Description

RM6126\\r Research and Insights\\r The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their journey

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Spark - The Technology Innovation Marketplace](/contracts/ocds-b5fd17-86deb6aa-1381-4aff-a471-38d360ed6f6d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [Provision of This Girl Can - Campaign Evaluation - Quantitative Brand Tracking](/contracts/ocds-b5fd17-2a9880d4-576d-4c28-9da8-1565bf4a949f): Crown Commercial Service
- [Provision of This Girl Can campaign evaluation - Qualitative Work](/contracts/ocds-b5fd17-123ff961-1f7b-48db-b77a-a8934d0f88cb): Crown Commercial Service
- [Provision of Market Research Related to a Retail Offer of NatWest Shares](/contracts/ocds-b5fd17-7ee94a08-dec4-41f6-93e4-46e3a09cbafb): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/66d8021a-8a3f-4132-938c-d9a4433fdbce-723756)