# Real Time Satisfaction Surveys

> A sourced UK public sector contract award published by LONDON & QUADRANT HOUSING TRUST.

## Key facts

- Buyer: [LONDON & QUADRANT HOUSING TRUST](/buyers/london-quadrant-housing-trust/contract-awards)
- Supplier: [SABIO LTD](/suppliers/sabio/public-sector-contract-awards)
- Award value: £31,170
- Tender value: £31,170
- Award date: 29 July 2019
- Published: 29 July 2019
- Contract start: 3 September 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 718874c9-adfc-4d77-89df-042b468b5f84-304481
- OCID: ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609

## Description

L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q\. These insights are used to identify areas for improvement and are also used for Key Performance Indicator \(KPI\) reporting\. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback\. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: • Customer Service Centre Satisfaction Survey \(IVR\) • Initial Complaint Satisfaction Survey 1 \(IVR\) • Follow Up Complaint Satisfaction Survey 2 \(IVR\) • PRS/IMR/LLR Moving In Satisfaction Survey \(email\) • PRS/IMR/LLR Exit Satisfaction Survey \(email\) • Aftercare Satisfaction Survey \(IVR & email\) • Social Media Response Satisfaction Survey \(email\) Please see the procurement documentation for further details of the requirement and the process\.

## Related contract awards

- [EMERGENCY LIGHTING 2024](/contracts/ocds-b5fd17-e1ba096a-80d8-4f5d-8dc3-7fe6f4b68d0f) — LONDON & QUADRANT HOUSING TRUST
- [Stock Conditions Survey](/contracts/ocds-b5fd17-ea75bfa7-7cf2-462e-8d50-3be8d5780d27) — LONDON & QUADRANT HOUSING TRUST
- [Stock Condition Surveys](/contracts/ocds-b5fd17-828deb57-66f4-41e0-af25-1e5a2dcc9bae) — LONDON & QUADRANT HOUSING TRUST
- [License for Aperture Governance Studio\.](/contracts/ocds-b5fd17-d31812c0-e812-4867-ab3b-415c00fe6979) — LONDON & QUADRANT HOUSING TRUST
- [Avaya Support & Licences](/contracts/ocds-b5fd17-a01b7d0b-a482-4cf9-9aaa-dc1ddf7d762d) — London Ambulance Service NHS Trust
- [LAS - Avaya Migration Professional Services](/contracts/ocds-b5fd17-cb0cb41e-1afc-4507-9bb1-8a045345b9fd) — London Ambulance Service NHS Trust
- [Interactive Voice Recognition - Tuning & Optimisation](/contracts/ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed) — STUDENT LOANS COMPANY LIMITED
- [Workplace Experience Survey and Analytics](/contracts/ocds-b5fd17-e4177970-f89a-4195-8c9a-64e882225176) — GOVERNMENT PROPERTY AGENCY
- [Provision of Adjudication Support](/contracts/ocds-b5fd17-eaf325f5-9c1e-40fa-9c52-491f2a9aca88) — GOVERNMENT PROPERTY AGENCY
- [SEN20257-SEN-TAXI-Leicester College Freemens Park Campus](/contracts/ocds-b5fd17-73a4bcb4-d738-4d1b-b7d3-f8b6d8b42241) — Leicestershire County Council
- [QHL120 09:00 2026-09-03 Bury St Edmunds to Sunflower SEND Hub, Haverhill - 4-seater Vehicle and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c44dc297-b4bc-4152-b228-fd7765751154) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84-304481)