# CITB Voice of the Customer Platform and Support Services

> A sourced UK public sector contract award published by Construction Industry Training Board.

## Key facts

- Buyer: [Construction Industry Training Board](/buyers/construction-industry-training-board/contract-awards)
- Supplier: Qualtrics Ireland Limited
- Award value: £348,650
- Tender value: £348,650
- Award date: 22 October 2024
- Published: 15 November 2024
- Contract start: 4 November 2024
- Contract end: 3 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: e23ed4fb-63ba-40ce-9bcd-2cb420eda47c-802882
- OCID: ocds-b5fd17-a33713b6-e6c7-4111-beb9-8cc9799e1f91

## Description

CITB have a requirement for a 'Voice of the Customer' \(VoC\) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value\. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e23ed4fb-63ba-40ce-9bcd-2cb420eda47c-802882)