# Customer Performance Measurement Framework

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Arup](/contract-winners/arup/public-sector-contract-awards)
- Award value: £92,323
- Tender value: £92,323
- Award date: 11 July 2018
- Published: 11 July 2018
- Contract start: 11 July 2018
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: f1a7a2e4-8d33-41d1-9150-b6195d00fcf3-227772
- OCID: ocds-b5fd17-a29343c8-95e5-4fb7-ae32-347bea513371

## Description

This task will provide consultant support to implement the Customer Performance Measurement Framework; providing advice and support so that Highways England can start collating, analysing and reporting data in order to provide effective measurement of customer experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f1a7a2e4-8d33-41d1-9150-b6195d00fcf3-227772)