# Wakefield Council Contact Centre Telephony Solution

> A sourced UK public sector contract award published by WAKEFIELD COUNCIL.

## Key facts

- Buyer: [WAKEFIELD COUNCIL](/buyers/wakefield-council/contract-awards)
- Supplier: [WCL UK Ltd t/a Everything ICT](/suppliers/everything-ict/public-sector-contract-awards)
- Award value: £709,010
- Tender value: £709,010
- Award date: 5 November 2025
- Published: 26 November 2025
- Contract start: 6 April 2026
- Contract end: 5 April 2029
- Stage: awarded
- Procurement category: services
- Notice ID: ae48e40a-a1cb-4826-8ec8-b71809bf4eed-873024
- OCID: ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5

## Description

This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively\. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community\. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed-873024)