# Understanding Acas Helpline Caller Behaviour

> A sourced UK public sector contract award published by UK SHARED BUSINESS SERVICES LIMITED.

## Key facts

- Buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Supplier: [Behavioural Insights Limited](/suppliers/behavioural-insights/public-sector-contract-awards)
- Award value: £68,381
- Tender value: £68,381
- Award date: 19 December 2025
- Published: 22 December 2025
- Contract start: 17 December 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: c7e5fea0-a60b-4a3f-a47e-81146d6b22e0-877035
- OCID: ocds-b5fd17-a26974db-2fbb-417b-b752-ffb29d4aab35

## Description

\*\*\*\*This is an Award Notice, Not a Call for Competition\*\*\*\* Requirement was sourced against a further competition against Crown Commercial Services RM6126 Research and Insights DPS to provide The Advisory, Conciliation and Arbitration Service \(Acas\) the Provision of Understanding Acas Caller Behaviour

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c7e5fea0-a60b-4a3f-a47e-81146d6b22e0-877035)