# Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Contract winner: After Build
- Award value: £75,000
- Tender value: £100,000
- Award date: 21 July 2022
- Published: 21 July 2022
- Contract start: 1 August 2022
- Contract end: 1 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 88103cd1-03b7-433f-b562-cdb839c32e4a-556481
- OCID: ocds-b5fd17-a18ef102-aa8a-42d1-ac62-c307fb937813

## Description

We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest\. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements\. The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements\. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales\. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service\. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers\.

## Related contract awards

- [Chingford Crematorium & Cemetery management System](/contracts/ocds-b5fd17-3afc25e8-6b86-48c1-93a2-125b40b3be05): London Borough of Waltham Forest
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb): London Borough of Waltham Forest
- [LBWF- ARBORICULTURAL SERVICES](/contracts/ocds-b5fd17-a2d85f57-34f1-4f4f-8763-fb750cf8dd81): London Borough of Waltham Forest
- [Snagging and Customer Care Services for London Borough of Waltham Forest](/contracts/ocds-b5fd17-9724ed02-8a1d-476a-87d2-54a2b9a29ee3): London Borough of Waltham Forest

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/88103cd1-03b7-433f-b562-cdb839c32e4a-556481)