# Project\_25701 USS Business Analyst 2

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Sopra Steria](/suppliers/sopra-steria/public-sector-contract-awards)
- Award value: £37,620
- Tender value: £46,740
- Award date: 31 March 2023
- Published: 20 April 2023
- Contract start: 3 April 2023
- Contract end: 7 July 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 6992c893-42d3-4910-bce9-dcf70b9070f5-637852
- OCID: ocds-b5fd17-9fc8d296-d1a7-4043-8fbd-ecbbab80c54d

## Description

Provision of a Business Analyst working as part of an internal DWP project team, delivering topics and iterative improvements to the Digital chatbot and end user knowledge held within the ServiceNow toolset, working on a defined set of priorities owned and managed by DWP\. Increasing self service and support improvements to the Digital chatbot including the introduction of new topics\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6992c893-42d3-4910-bce9-dcf70b9070f5-637852)