# Provision of Freshdesk Support

> A sourced UK public sector contract award published by DfTc - Department for Transport.

## Key facts

- Buyer: [DfTc - Department for Transport](/buyers/dftc-department-for-transport/contract-awards)
- Supplier: [Freshworks](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £300,000
- Award date: 31 August 2022
- Published: 29 September 2022
- Contract start: 31 August 2022
- Contract end: 30 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: c5d08eb6-45c9-47fa-a947-54a3ab4f9a95-575944
- OCID: ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8

## Description

This procurement is for the Freshdesk and Freshchat products\. These are currently used within the HR and Internal Comms team to handle staff requests and issues\.

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- [THRE0076 Provision of Maritime Labour Market Analysis](/contracts/ocds-b5fd17-c3074ad6-2ea3-4fa3-9e33-4ef205b0b798) — DfTc - Department for Transport
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95-575944)
