DWP Delivery Model Assessment

ith demand for our services ever increasing, we need to explore how we might optimise delivery of our operational services in contribution to Policy outcomes (Primacy), value for money, and customer experience.

DWP intend to undertake a review of how we are delivering services today, enabling an accurate and effective assessment of the potential role of Government and Supplier Partners in the future delivery of our services, aligned with our core purpose and future vision.