# ICT12913 GLA Correspondence Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Tender value: £120,000
- Published: 17 July 2018
- Planned start: 1 October 2018
- Planned end: 31 August 2020
- Stage: open_tender
- Notice ID: 6a7a8db3-e524-4bb7-a5a7-2a716f9069fc-229304
- OCID: ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db

## Description

The Public Liaison Unit \(PLU\) team delivers a high-quality frontline public information service representing the entire Greater London Authority \(GLA\)\. This includes management of calls from the public, handling written correspondence and responding to social media\. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites\. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation\. The team processes approximately 5,300 cases a month of varying priority\. The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service \(SaaS\) solution\.

## Related contract awards

- [Physical Security Guarding and Reception Services](/contracts/ocds-b5fd17-6e5e6fd6-d303-4e10-b5a3-efac117dbf1f): TRANSPORT FOR LONDON
- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc-229304)